Terms of Service
Last updated: 21 October 2026
These terms apply to all orders placed by consumers on wamfit.com. Nothing in them limits the rights you have as a consumer under the law of your country of residence.
1. Who we are
wamfit.com is operated by Anna Falk, self-employed sole trader (autónomo), trading as WAM – We Are More, Carrer de Varsòvia 106, 08041 Barcelona, Spain. Tax ID (NIF): Y6361304R. VAT ID: ESY6361304R. Food business registration (RGSEAA): 21.039184/B (foods) and 26.026590/B (food supplements). Email: hello@wamfit.com.
2. Scope
- These terms apply to purchases by consumers. Business customers can contact us at hello@wamfit.com for wholesale terms.
- We sell only to customers aged 18 or over.
- We currently deliver to Spain, Portugal, Germany, France, the Netherlands, Belgium, Luxembourg, Ireland and Finland. The countries available are always shown at checkout.
3. How the contract is formed
- Product pages are not binding offers; they invite you to order.
- You place a binding order by clicking "Pay now" (or the equivalent button) at the end of checkout. Before that, you can review and correct all entries.
- We accept orders automatically. The contract is formed as soon as your order is completed, and you receive an order confirmation by email straight away with all order details. These terms and our Returns, Withdrawal and Refunds policy (including the withdrawal instructions and model form) are attached to it as PDFs.
- The contract languages are English, German and Spanish. We store the contract text, and you can see your orders at any time in your customer account.
4. Prices and payment
- All prices are in euros and include VAT. Shipping costs are shown separately on our Shipping page and at checkout before you order.
- You can pay with the methods shown at checkout, currently Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, PayPal, Klarna, Bancontact, Bizum, iDEAL | Wero, MB WAY, MobilePay and Satispay (availability depends on your country). Payments are processed by the respective payment provider; we never see full card details.
- If we made an obvious pricing error, we will tell you before accepting the order and you can choose whether to go ahead.
5. Delivery
- We usually dispatch within 24–48 hours of payment. Delivery times per country are listed on our Shipping page.
- If a product is unavailable after you order, we will tell you without delay and refund any payment within 14 days.
- The risk of loss or damage passes to you only when you, or a person you named, receive the goods.
6. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal without giving a reason. The full withdrawal instructions, the exception for sealed food products and the model withdrawal form are in our Returns, Withdrawal and Refunds policy, which forms part of these terms. You can also withdraw online with the "Withdraw Order" button at the bottom of every page of our website, or directly via our withdrawal form at wamfit.com/pages/eu-withdrawal-form.
7. Legal guarantee
You have the statutory legal guarantee for goods. Under Spanish law, we are liable for any lack of conformity that becomes apparent within three years of delivery. Please note that food products carry a best-before date: the guarantee covers the product's condition up to that date when stored as instructed. To use the guarantee, contact hello@wamfit.com. This does not affect any longer or stronger rights you have under the law of your country.
8. Liability
- We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under product liability law.
- For slight negligence, we are liable only for breaches of essential contractual obligations, limited to the damage typical and foreseeable for this kind of contract.
- Your rights under the legal guarantee are not affected.
9. Product information
Our products are food supplements and foods. They do not replace a varied, balanced diet and a healthy lifestyle. Always follow the recommended daily dose and storage instructions on the label. The information in our blog and recipes is general information, not medical advice.
10. Reviews and content you send us
If you post a review or send us photos or recipes, you confirm that you have the right to do so and that the content is lawful. You allow us to show it on our website and social media, naming you only as you chose when submitting. You can ask us to remove it at any time.
11. Complaints and dispute resolution
- If something goes wrong, please contact us first at hello@wamfit.com. We aim to reply within 2 working days.
- We have not joined the Spanish Consumer Arbitration System and are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body.
- Official complaint forms (hojas de reclamación) are available on request at hello@wamfit.com.
12. Governing law and courts
These terms are governed by Spanish law. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer law of that country. You can bring proceedings in the courts of your country of residence or of Spain.
13. Changes to these terms
The terms that apply to your order are the version in force when you placed it. Later changes do not affect orders already placed.
