Search

Shipping and Returns

Where we deliver

Due to the new EU Packaging and Packaging Waste Regulation (PPWR), in force since 12 August 2026, we currently deliver to Spain, Portugal, Germany, France, the Netherlands, Belgium, Luxembourg, Ireland and Finland. Each EU country requires its own packaging registration, and as a small business we are adding countries one by one. If your country is not listed, email hello@wamfit.com and we will prioritise it.

Dispatch and delivery times

We usually dispatch within 24–48 hours of receiving your payment (Monday to Friday, excluding Spanish public holidays). Add the delivery time below to estimate when your order arrives. You receive a tracking link by email when your parcel leaves us; it may take up to 24 hours to show live status.

Shipping costs

Country Carrier Order value up to €11.99 €12.00–€24.00 €24.01–€59.99 From €60.00 Delivery time
Spain SEUR / Correos Express €7.50 / €6.00 €4.00 / €2.50 €5.00 / €3.50 Free 2–3 working days
Portugal UPS €8.00 €3.50 €4.50 Free 2–3 working days
Germany DHL / UPS €11.50 / €12.50 €4.50 / €5.00 €6.00 / €5.50 Free 3–4 working days
Netherlands, France DHL / UPS €14.50 / €12.50 €6.50 / €4.50 €8.50 / €5.50 Free 3–4 working days
Belgium, Finland, Ireland, Luxembourg UPS €12.50 €5.00 €6.00 Free 3–4 working days

Delays

If your parcel takes 2 or more working days longer than the time above, email hello@wamfit.com and we will resolve it with the carrier. The risk of loss in transit stays with us until you receive the parcel.

Prices and VAT

All prices are in euros and include VAT. Shipping costs are added at checkout according to the table above, before you place your order.

Returns, Withdrawal and Refunds

Last updated: 21 October 2026

You can withdraw from your purchase within 14 days, and we extend this voluntarily to 30 days for unopened products. Please do not send returns to our business address. This section explains how to cancel or withdraw, what is excluded and how refunds work.

Cancel before dispatch

You can cancel your order free of charge until it has been dispatched. You can do this in any of these ways:

If your order has already been dispatched, you can still withdraw as described below.

Right of withdrawal (legal 14 days)

Withdrawal instructions

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Anna Falk, trading as WAM – We Are More, Carrer de Varsòvia 106, 08041 Barcelona, Spain, hello@wamfit.com) of your decision to withdraw from this contract by an unequivocal statement (for example an email or a letter). The easiest way is the "Withdraw Order" button at the bottom of every page of our website, which opens our online withdrawal function. You can also use the model withdrawal form below. Using either is not obligatory. If you use the online function, we will send you an acknowledgement of receipt by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

You shall send back the goods to the return address we give you after your withdrawal, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14 days have expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exclusion for sealed food products

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery. This applies to our protein powder and creatine pouches once the seal has been opened. It does not apply to products that are still sealed, or to accessories such as the scoop or shaker.

Our voluntary 30-day returns

In addition to the legal right of withdrawal, you can return unopened products within 30 days of delivery. Please email hello@wamfit.com first so we can send you the return address. Refunds and return costs work as described above. This voluntary promise does not limit your legal rights.

Damaged, wrong or defective items (legal guarantee)

If a product arrives damaged, is not what you ordered or is defective, you have the rights of the legal guarantee: repair or replacement, or, where that is not possible, a price reduction or a refund. Under Spanish law, the guarantee covers defects that appear within three years of delivery; for food, this means the product's condition up to its best-before date when stored as instructed. In these cases we cover the return costs.

Please tell us as soon as you can at hello@wamfit.com. Photos of the product and the outer box with the shipping label help us claim from the carrier. A late report does not remove your legal rights.

Exchanges

The quickest way to change a flavour or size is to withdraw or return the item and place a new order.

Refunds

We refund to the original payment method within 14 days of your withdrawal, as described above. Your bank may need a few extra days to show the refund. If you have not received it after 14 days, please contact hello@wamfit.com.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Anna Falk, WAM – We Are More, Carrer de Varsòvia 106, 08041 Barcelona, Spain, hello@wamfit.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Customers rate us 4.9/5 based on 203 reviews.
152
18